Returns & Exchanges

At ADO E-Bike, we want you to ride with confidence and offer a 30-day return policy for all our high-performance electric bikes. If you are not completely satisfied with your purchase, we are here to assist with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team at [email protected] within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the E-Bike

  Carefully repack the e-bike in its original packaging, ensuring all components, manuals, and the battery charger are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to the box and drop it off at an authorized carrier location or schedule a pickup for larger freight items.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the bike, we will process your refund or dispatch your exchange unit within 5-7 business days.